Returns & Refund
At Balaji Fashion, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.
Return Eligibility
You may request a return within 7 days from the date your order is delivered.
To be eligible for a return, the item must:
- Be unused, unwashed, and unworn.
- Be in its original condition with all tags and packaging intact.
- Not show any signs of use, damage, or alteration.
- Be accompanied by the original invoice or order confirmation.
Items that do not meet these conditions may not be accepted.
Non-Returnable Items
The following products cannot be returned or refunded unless they are damaged, defective, or incorrectly delivered:
- Cosmetics and beauty products (such as lipsticks, serums, moisturizers, face wash, kajal, sunscreen, etc.)
- Personal care items
- Products marked as Final Sale, Clearance, or Non-Returnable
- Gift cards (if applicable)
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To help us process your request quickly, kindly provide:
- Your order number
- Clear photos or videos of the product
- Photos of the packaging (if applicable)
Once verified, we will arrange a replacement, exchange, or refund as applicable.
Exchange Policy
Eligible products may be exchanged within 7 days of delivery, subject to product availability.
Exchanges are available for:
- Size issues (where applicable)
- Defective or damaged products
- Incorrect items received
If the requested product is unavailable, we may offer a refund or store credit.
Refund Process
Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method.
- Processing typically takes 5–10 business days, depending on your bank or payment provider.
Shipping charges (if any) are generally non-refundable unless the return is due to our error.
Return Shipping
If the return is due to:
- A damaged or defective product
- An incorrect item shipped by us
We will arrange the return pickup or bear the return shipping cost.
For all other eligible returns, the customer may be responsible for the return shipping charges unless otherwise stated.
Order Cancellation
Orders can be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if the product is eligible under this policy.
Refund Exceptions
Refunds may not be approved if:
- The product has been used, washed, or damaged after delivery.
- Original tags or packaging are missing.
- The return request is made after the return window has expired.
- The product falls under the non-returnable category.
Need Assistance?
If you have any questions about returns, exchanges, or refunds, please contact our customer support team with your order details. We’re always happy to help and will do our best to resolve your concerns as quickly as possible.
Effective Date: 22.07.2026
