Frequently Asked Questions
We’ve answered the questions our customers ask most, making your shopping experience easier.
What products do you offer?
We offer a carefully selected range of women’s fashion and beauty products. Our collection includes jewellery sets, necklaces, earrings, rings, bangles, sarees, kurtis, ethnic wear, western wear, bridal collections, cosmetics, skincare, makeup, and other fashion accessories. We regularly update our catalog with new arrivals to keep up with the latest trends.
How do I place an order?
Shopping with us is quick and easy. Browse our collections, select your preferred product, choose the size or variant if applicable, and click Add to Cart. Once you’re ready, proceed to checkout, enter your shipping details, choose your preferred payment method, and confirm your order. You’ll receive an order confirmation once your purchase is successfully placed.
Do I need an account to place an order?
Yes. You need to sign in to your account before placing an order. If you’re a new customer, you can easily create an account either from the My Account page or during the checkout process. Registration only takes a few moments and allows you to complete your purchase, track your orders, view your order history, and manage your account details conveniently for future shopping.
Which payment methods do you accept?
We support a variety of secure payment options, including UPI, debit cards, credit cards, net banking, digital wallets, and other payment methods available at checkout. All transactions are processed through secure payment gateways to ensure your payment information remains protected.
Is Cash on Delivery (COD) available?
Cash on Delivery may be available for selected PIN codes. During checkout, simply enter your delivery address to check whether COD is available in your area. Additional terms or service charges may apply depending on the location.
How long does delivery take?
Most orders are processed within 1–2 business days after payment confirmation. Delivery typically takes 3–7 business days, depending on your location and courier service availability. During festivals, sales, or unforeseen circumstances, delivery may take slightly longer.
How can I track my order?
Once your order has been shipped, we’ll send you a tracking number via email, SMS, or WhatsApp (where available). You can use this tracking number to monitor your shipment’s progress until it reaches your doorstep.
Do you offer free shipping?
Yes, we may offer free shipping on eligible orders or during special promotional campaigns. The minimum order value and applicable terms will be displayed during checkout or on our promotional banners.
Can I cancel my order?
Yes. You can request an order cancellation before it has been packed or shipped. Once an order has been dispatched, cancellation is generally not possible. If you need assistance, please contact our customer support team as soon as possible.
What is your return and exchange policy?
We want you to shop with confidence. Eligible products can be returned or exchanged within the specified return period, provided they are unused, unworn, unwashed, and returned with their original packaging, tags, and invoice. Some product categories may have different return policies, so please refer to our Return Policy page for complete details.
Can I return cosmetics or beauty products?
Due to hygiene and safety reasons, opened or used cosmetics, skincare, and beauty products cannot be returned or exchanged. However, if you receive a damaged, defective, expired, or incorrect item, please contact us within the specified time after delivery, and we’ll help resolve the issue.
What should I do if I receive a damaged or wrong product?
We’re sorry for the inconvenience. Please contact our customer support team within 48 hours of receiving your order. Share your order number along with clear photos of the product and packaging. After verification, we’ll arrange a replacement, exchange, or refund according to our policy.
Will the product look exactly like the pictures?
We make every effort to display accurate product images and descriptions. However, slight differences in color, texture, or finish may occur due to lighting during photography, screen settings, or manufacturing variations. These minor differences are normal and do not affect product quality.
How do I choose the right size?
Each clothing product includes a detailed size chart to help you choose the correct size. We recommend checking your body measurements before placing an order. If you’re unsure, our customer support team will be happy to assist you in selecting the best fit.
Is my personal information secure?
Yes. Protecting your privacy is one of our priorities. Your personal information is collected and stored securely and is used only for processing your orders, improving your shopping experience, and communicating important updates. We never sell or share your information with unauthorized third parties.
How can I contact customer support?
If you have any questions before or after placing an order, you can contact us through our Contact Us page, email, phone, or WhatsApp during our business hours. Our support team will be happy to assist you with product information, order updates, returns, exchanges, or any other concerns.
Do you offer bridal collections?
Yes. Our bridal collection includes elegant bridal jewellery, sarees, ethnic wear, and other wedding essentials designed to help you create a complete and beautiful bridal look. Whether you’re a bride or shopping for a special occasion, you’ll find styles to suit every celebration.
Do you restock sold-out products?
Many of our popular products are restocked based on customer demand and availability. If a product you like is currently out of stock, we recommend checking back regularly or contacting our team to inquire about its availability.
Do you offer discounts or seasonal sales?
Yes. We regularly introduce festive offers, seasonal sales, clearance discounts, and exclusive promotions on selected products. Visit our Sale page or subscribe to our newsletter to stay informed about our latest offers and new arrivals.
How can I stay updated on new arrivals?
The easiest way to stay updated is by subscribing to our newsletter and following us on social media. You’ll be among the first to know about new arrivals, festive collections, exclusive discounts, limited-time offers, and upcoming sales.
